Fluvia

Phone calls

Practise English phone calls: the doctor, the bank and customer service

A phone call is the hardest part of spoken English: you cannot see a face, you cannot point at anything, and the other person is in a hurry. Here you call a doctor's receptionist, a bank, a landlord and customer service. The AI answers, pushes back the way real people do, and corrects you as you speak. Free, no sign-up.

Calls
4 real situations
Who answers
receptionist, bank, landlord, customer service
Correction
as you speak, not at the end
Goal
every call has one, and it tells you if you got it
Sign-up
none
Price
free

The four calls

  • Calling to book a doctor's appointment

    You have to phone the doctor and you have been putting it off.

    Dawn — a receptionist at a busy medical centre

    Book an appointment this week, without accepting the first slot if it does not work for you.

    Start →

  • Calling the bank about a blocked card

    Your card has been blocked and you have to call the bank in English.

    Andre — an agent on a bank's fraud line

    Get through security and get the card working today, not in a week.

    Start →

  • Calling the landlord about a leak

    Something in your flat is broken and you have to call the landlord.

    Gary — a landlord who would rather not spend the money

    Get a specific day for the repair, not a vague promise.

    Start →

  • Calling customer service about a bill

    There is a charge on your bill you did not agree to.

    Nicole — a customer service agent working from a script

    Get the charge removed, and keep going after the first and second refusal.

    Start →

Why these calls and not an open chat

Every call has a goal and a complication. At the doctor's there are two slots left and both are wrong for you, so you have to ask for another. At the bank the first answer is that nothing can be done today, and it only changes if you explain what waiting is costing you. At customer service you are told twice that the charge is correct before you are offered half of it back.

That resistance is the exercise. A conversation where the other person gives you what you asked for the first time rehearses nothing, and on the day of the real call you are on your own.

When you finish, the page tells you whether you got what you called for, and you have the whole conversation in writing with what you said and how it could have been said better.

Frequently asked questions

Is there a free app to practise English phone calls?
This one is, with no account and no card: pick the call, speak out loud, and the AI plays the other person, accent, hurry and all.
Can I practise calling the doctor?
Yes, that is the first one. You speak to a receptionist who asks for your name and date of birth, asks what the problem is, and offers you two slots that do not work.
Do I need a microphone?
Yes, it is a spoken conversation. It runs in a phone or desktop browser with nothing to install.
Does it correct my English or just chat?
It corrects you the moment you slip, and the mistakes you repeat come back later until they stop appearing.

FROM WHAT YOU READ TO WHAT YOU SAY

Make the call before you have to make it

Five minutes with a doctor's receptionist and the real call stops being frightening.

Practise a phone call