Support
Last updated: August 23, 2026
Need help with Fluvia? Write to us at soporte@fluvia.chatand we'll get back to you. Below are answers to the questions we get most often.
Contacting us
Email soporte@fluvia.chatfrom any address and describe what's happening. If it's about your account, writing from the email address you signed up with helps us find you faster. Fluvia is run by one person, so replies usually take a day or two — we aim to answer every message within 5 business days.
How do I delete my account or my data?
In the app, go to Profile → Terms & Policies → Delete account. This is permanent. Full details of what gets deleted and when — plus how to request deletion of specific data without closing your account — are on the data deletion page.
Speaking exercises aren't picking up my voice
Most of the time it's one of these:
- Microphone permission is off. On iOS: Settings → Fluvia → Microphone (and Speech Recognition). On Android: Settings → Apps → Fluvia → Permissions.
- Your phone's silent switch is on. This mutes playback in some apps — turn it off if you can't hear the audio exercises.
- Speech recognition needs a connection unless your phone has the English language pack downloaded for offline use.
If none of that helps, email us and mention your phone model and OS version — it makes the difference between a guess and a fix.
I forgot my password
Use Forgot your password?on the sign-in screen and we'll email you a reset link. If you signed in with Google or Apple, you don't have a Fluvia password — keep using that button.
Is my data private?
We don't sell your data and we don't run ads. What we collect and why is described in the privacy policy.