Test de listening B2 First nº2

Tom: Hi, this is Tom. I'm calling about my bike repair. It was supposed to be ready by Tuesday, and now it's Friday. I need it urgently because I’ve got a 60 km ride planned on Sunday. Could you tell me what's going on? I really wasn't expecting this delay.

Lily: Oh, Tom, I'm really sorry about that. We’ve had an issue with the part for your bike. The supplier sent the wrong part not once but twice, and it’s caused a backlog. It’s been a bit of a nightmare, honestly. I should’ve contacted you sooner, but I was trying to sort out the mess first before bringing you into its chaos.

Tom: Why wasn't I told?

Lily: I was going to call you yesterday, but I wanted to confirm a new delivery date first. It's been chaotic here. We’re expecting a new shipment tomorrow, and I’m hopeful that we can finally get the right part. I completely understand your frustration, especially with such an important ride coming up. Trust me, I’m doing everything I possibly can to resolve this.

Tom: I appreciate the explanation, but I need it by Saturday. Can you guarantee that?

Lily: I can't promise.

Tom: That’s disappointing. I was counting on that ride.

Lily: I understand, and it’s not ideal for either of us. I’ll prioritize your bike for tomorrow once the part arrives. However, since it's out of our hands until then, I'm being as honest as possible with you. I really wish I could offer more certainty, but I don’t want to make promises I can’t keep. This situation is far from what we want for our customers.

Tom: Not much comfort, really.

Lily: I know it’s not ideal. I wish I had better news. If I had any control over the shipping, I would’ve done something by now. It’s frustrating for me as well. I just really hope the part tomorrow is the correct one. I can only assure you we’re trying to expedite everything on our end.

Tom: I was really hoping this wouldn’t be a problem. I mean, it’s a major ride for me, and I’ve been preparing for weeks. If there's anything else that—

Lily: I'm truly sorry about the inconvenience.

Tom: Alright, I get it. It's not your fault entirely. But I’m still stuck without a bike. Maybe I can find a rental, but it’s not the same. I just wish I had more notice about this mix-up. Could you have at least let me know sooner, or maybe offered some alternatives?

Lily: Truly, I apologize. We don’t usually have these issues. This one’s been particularly tricky, and I should’ve looped you in sooner. In hindsight, a heads-up earlier might have helped. I’ll definitely take that into account in case something like this happens again.

Tom: Is there really nothing else you can do to speed it up?

Lily: I can only push your repair to priority one. Beyond that, it’s down to delivery. I’m really sorry. I’ll follow up with them again today and try to get any updates I can. But at this point, it’s all about when this part arrives. My hands are tied till then, but you're at the top of our list.

Tom: Okay, I understand the situation. Just keep me posted as soon as the part arrives, alright? I’ll see if I can make alternate plans.

Lily: Of course, I’ll call you the moment we get it in. I really hope you can manage for Sunday. I hate that you’re in this position because of us. If there’s anything else I can do to help with a rental or anything, let me know.

Tom: Thanks. I'll see what I can do. Wish me luck with the rental.

Lily: Good luck, Tom. Again, I’m really sorry for all this. I assure you, we're learning a lot from this ordeal. We don't want to let our customers experience this again.

Tom: Well, it is what it is. I'll figure something out. I just hope this doesn't happen again next time. I like supporting local shops, but reliability is essential.

Lily: I assure you, we’ll do our best to prevent it in the future. We value our local customers and your trust in us. Once we're past this, I’d like to offer you a discount on your next service as an apology.

Tom: Alright, take care. Let me know tomorrow.

Lily: Will do. Thanks for understanding, Tom. I genuinely hope everything works out for your ride.